Peace is not absence of conflict, it is the ability to handle conflict by peaceful means
Workplaces these days are a melting pot of cultures, skills, strata and mindsets. Therefore, it is important that employees learn the techniques that would enable them to embrace diversity generously and enhance the virtue of valuable team play. Workplace diversity can be found in the form of personalitytypes, different castes, gender type, age groups, culture & even different mindsets. Having a diverse work environment stimulates innovative ideas but this environment can also create conflict situations in the work place. Conflict can happen between employees, departments, managers or groups of people and can arise over a variety of matters, work-related or personal. Conflict is so commontoday, each one of us needs to develop skills necessary to manage conflict productively. Resolution of conflict is most important for any organization to perform well.